Delivery of your ordered product or service

You will receive confirmation email immediately after placing your order in the Livv webshop. Depending on the ordered product or service there are the following possibilities:

  • Just the service: you will receive more information and an instruction manual how you can activate the service, by post or e-mail.
  • A (physical) product: within 24 hours after placing your order you will receive an email from our courier with the scheduled time of delivery. You have the possibility to make another appointment for delivery via this e-mail.

Install service at home

If you selected the option to receive assistance at home with the installation and getting the Livv service ready for use? Then you will receive an invitation to make an appointment with one of our employees by email.

This employee will also take the ordered product with them.

Before the delivery you will receive the name of the employee that will install the service at home, this employee will always identify themselves on your request.