Are there costs involved with the use of the Kardia Mobile app on my own smartphone?
Using the Kardia app (it)self is free of charge. Sending your ECG to your physician or cardiologist goed through data traffic. If you are not using Wi-Fi, but your mobile data connection, it will be charged to your mobile data bundle usage. Sending an ECG of 30 seconds uses about 100 Kb of data.
I use my own smartphone, but I cannot download the app?
Do you have a working account on the Apple App Store or Google Play Store? Make sure that you are logged in with an Apple or Google ID and that you can download apps.
I can make ECG’s on my smartphone, but they are not sent to the Livv medical desk
Make sure that you have a working internet connection on your smartphone. This can be via Wi-Fi or mobile internet. Without an internet connection ECG’s cannot be send.
I am not able to make ECG’s with the Kardia Mobile ECG device?
It could be, that the battery in the Kardia Mobile ECG device is empty. Please contact your physician or cardiologist for a replacement device.
The supplied smartphone does not turn on again?
Make sure that your smartphone is always sufficiently charged. We advise you to charge the smartphone, every night.