FREQUENTLY ASKED QUESTIONS (FAQ) MOBILE ECG CONSUMER

Are there costs involved with the use of the Kardia Mobile app on my own smartphone?

Using the Kardia app (it)self is free of charge. Sending your ECG to your physician or cardiologist goed through data traffic. If you are not using Wi-Fi, but your mobile data connection, it will be charged to your mobile data bundle usage. Sending an ECG of 30 seconds uses about 100 Kb of data.

I use my own smartphone, but I cannot download the app?

Do you have a working account on the Apple App Store or Google Play Store? Make sure that you are logged in with an Apple or Google ID and that you can download apps.

I can make ECG’s on my smartphone, but they are not sent to the Livv medical desk

Make sure that you have a working internet connection on your smartphone. This can be via Wi-Fi or mobile internet. Without an internet connection ECG’s cannot be send. 

I am not able to make ECG’s with the Kardia Mobile ECG device?

It could be, that the battery in the Kardia Mobile ECG device is empty. Please contact your physician or cardiologist for a replacement device.

The supplied smartphone does not turn on again?

Make sure that your smartphone is always sufficiently charged. We advise you to charge the smartphone, every night. 

I found the Kardia Mobile app in the appstore of my own smartphone, but I cannot download it.

Probably the software version on your smartphone is out-of-date. Make sure that you have the most recent iOS or Android version on your smartphone. Please check if your smartphone is on the list of compatible phones. 

If I open de appstore on my iPhone, it requests me to fill in my billing details?

Apple's app store requires you to link your billing credentials to your Apple ID. This is a checking process of Apple. Downloading and using the Kardia app itself is free. 

Can I also record and send an ECG abroad with my own smartphone?

If you are abroad and you have Wi-Fi you can make and send an ECG without extra costs. Do you have only mobile data? Please check with your mobile provider for the possibilities and the costs. 

Can I also record and send an ECG abroad with the supplied smartphone?

No, this is not possible. The supplied phone is blocked for mobile internet abroad. Please ask your physician or cardiologist for alternative solutions. 

Can I also call and use mobile internet with the supplied smartphone?

No, this is not allowed. The supplied phone is blocked for all other purposes than the Kardia Mobile app.