Will I always speak to someone when I call the alarm number?
The alarmdesk of Livv is a professional organization and is continuously staffed with good trained people. So you will never get a computer or answering machine on the phone. The alarm center is 24 hours a day, 365 days a year available in the Netherlands and from abroad.
Does my alarm button even works when the phone is off?
No, an alarm button on mobile alarmphones works only when the device is turned on.
Works Mobile Alarm even if I do not have call credit anymore?
No, if your mobile phone can not call anymore, for whatever reason (you do not have (enough) call credit, you do not have mobile coverage, your subscription is blocked), then you can not even call the Livv alarmdesk. All devices can still call 112.
What do I need to use Mobile Alarm?
Please pay attention that the following items function well and are set correctly:
- A suitable mobile alarmphone with a built-in alarm button and SMS location.
- A mobile terminal (subscription or prepaid) with number recognition enabled.
- A completed My Livv profile.
What is a SMS location?
What is a GPS location?
With GPS localization, through GPS satellites and a mobile phone, see up to 5 meters exact where someone is at that moment. Therefor you must have enough GPS reception at the location where you are.
Will my location always be sent when I call someone?
No, only if you press the alarm button, a text message will be sent your location to the alarmdesk.