If you received the Mobile ECG package for making ECGs at home from your caregiver? Please look below for the answers on the frequently asked questions (FAQ), or contact your caregiver.
Are there costs involved with the use of the Kardia Mobile app on my own smartphone?
Using the Kardia app (it)self is free. Sending your ECG to your physician or cardiologist goes via data traffic. If you are not using Wi-Fi, but your mobile data connection, it will be charged to your mobile data bundle usage. Sending an ECG of 30 seconds is about 100 Kb of data usage.
The supplied smartphone does not turn on again?
Make sure that your smartphone is always sufficiently charged. We will advise you to connect the smartphone to the charger, every night.
I use my own smartphone, but I cannot download the app?
Do you have a working account on the Apple App Store or Google Play Store? Make sure that you are logged in with an Apple or Google ID and that you can download apps.
I can make ECG’s on my smartphone, but they are not sent to my physician or cardiologist?
Make sure that you have a working internet connection on your smartphone. This can be via Wi-Fi or mobile internet. Without an internet connection the ECG’s cannot be send.
I cannot make ECG’s with the Kardia Mobile ECG device?
It can be, that the battery in the Kardia Mobile ECG device is empty. Please contact your physician or cardiologist for a replacement device.